This CallSource solution shares actionable analytics through our online platform. There’s also expert coaching available to improve your call handlers’ performance.
Telephone Performance Analysis (TPA)
We can score the performance of each call handler. Inbound calls are evaluated against our proprietary “Core Four Principles.” They are Build Relationships, Create Value, Understand Needs, Ask for the Commitment.
Each call handler receives a report card to identify skill gaps and ways to improve.
A positive way to improve your staff’s call-handling skills. We teach best practices drawn from 25 years of experience as a leader in the industry.
Our coaches work with your call handlers, reviewing performance from recorded calls. CallSource call coaching encourages your staff to take their skills from good to great.
Call Coaching 1:1
Individual call coaching sessions are even more hands-on. We boost your staff’s appointment success rates by reviewing their skill on actual calls and setting helpful goals.
Each 15-minute session focuses on a specific goal and skill. Total transparency is provided for you and your staff.
Call Coaching Team Sessions
Learning together can be a huge lift for your staff and a big boost to your business.
Sessions run 45 minutes. Sample calls are evaluated as a group, sparking collaboration and reinforcing new skills. Goals are set and a supportive learning network among peers fills the office.
Move beyond simple Call Tracking.
CallSource invented call tracking. Today, we’re the experts in call processing, real-time online reporting, personal coaching, increasing sales and appointments, and raising your marketing ROI.
If you’re getting less than that, give us a call.