Spam callers and robo-dialers have increased over the years – how do you prevent them from mucking up your business’ phone lines?
The phone rings in your office.
You answer, only to be met with silence, a pre-recorded message saying how you’ve won some great cruise or a solicitor on the other end of the line. Thirty seconds of your time was wasted on this call while other phone lines light up with real callers needing assistance.
Does this scenario sound familiar?
Unfortunately, it’s become all too common these days. Spam and fake calls are a real nuisance—on our personal and business phone lines. We understand that you do not like getting bombarded by calls that don’t have a positive impact on your business, yet it keeps happening month after month.
According to CBS News, there were over 29 billion robocalls made last year that impacted business and personal lines—and it’s getting worse. Robocalls are automated telephone calls that go through lists of numbers and deliver a recorded message to your phone, either legally or illegally. The technology to make these calls is also very cheap and easy to acquire, which is why to the practice is running rampant. The companies producing these illegal phone calls are usually looking to phish information and use it for nefarious purposes.
These callers can even mask their numbers; it is called spoofing. Spoofing makes the call look like it is coming from a different phone number than it is. The FCC is working to battle these callers’ invasions of our privacy, but that is an ongoing process.
I’m sure you are asking yourself, “How can I reduce the number of fake and spam calls at my business?” A perfect solution to block 100% of these calls does not exist. However, there are a few options at your disposal.
Spam Call Blocking Apps
If getting copious spam calls to your cell phone is an issue, there are options available. For a list of best practices and really helpful Apps you can use, there are numerous third-party spam blocking apps in the Mike Tanasychuk’s article “How to block spam calls on your iPhone.”
Most Apps are free, but some may require access to your entire phone contacts list, so choose which Apps are right for you. After downloading your selected Apps, you will have to enable them through your phone for them to work.
Do Not Call Registry
Oh, the good ol’ “Do Not Call” list. This was created by the FCC, and yes, it’s still around. While this works most of the time, there are still illegal calling practices happening who frankly do not care about the FCC rules. Most of us remember the days of yelling at telemarketers to add our house line to this list, and that hasn’t quite changed now in 2017, either. Adding your number(s) to this registry can help alleviate some of those pesky calls you are getting to your land and mobile lines, but unfortunately, it doesn’t work for them all.
Phone Number Blocking
Most phone carriers (and CallSource) give you with the ability to block specific phone numbers from calling your phone lines easily. Verizon, AT&T, Sprint, T-Mobile, and others have their own ways to enable call-blocking for you on mobile or landlines.
While this is an easy way to rid numbers that seem to be calling you over and over (and no, I’m not recommending you use this on your Aunt Linda who calls too often—but that choice is yours), it isn’t an effective solution for the aforementioned robodialers who are spoofing phone numbers. A spoofed phone number isn’t the actual number they are calling from, so blocking these numerous random numbers that are reaching to you won’t do much when they are calling from a different spoofed number next time.
CallShield is a proprietary IVR (Interactive Voice Response) solution built by CallSource. It is used to combat these calls such as robocalls and spoofed numbers. CallShield is used to literally “shield” against fake, spam and robocalls. It is automatically activated on all call tracking numbers within our system, so clients’ tracking numbers are always protected with this solution (unless they decide to opt out of the service, which is an option).
CallSource is the only call tracking company that blocks fake calls in this way, so if another company says they do it too, well, their pants are on fire.
How does CallShield work? That’s a great question.
CallShield listens for specific audio queues that are uniform for spam or robocalls. From there, if a call is suspected not to be legitimate, it deploys a prompt for the caller to identify if they are a REAL person. If not, then the call will be dropped and obviously not able to connect through to your actual phone line. It is as simple as that. It’s the phone version of keying those crazy looking numbers on a web-form and checking off the box, “I am not a robot.”
CallShield protects you, the business owner, from useless calls that can take you away from your customers or raise your phone bill through the roof with endless extra minutes on the phone or left on your voicemails wasted on spam callers.
How do you block spam and fake calls at your business? Drop a comment below!
If you’d like more information on how to protect your business, subscribe to our blog or contact a CallSource representative.