Phone skills are worth dedicating extra time – but you don’t need extra time with these tips!
If you’ve been reading our blogs, then you know how important we think it is to improve your call handlers’ phone skills. (Just check out all of these posts related to call handler performance!)
We also understand that sometimes you are scheduled to capacity and don’t think you can fit in any additional time to your staff’s already busy schedule to work on education.
Let me ask you this: Do you think it is worth it to invest in your employees’ skills? Besides giving them a better skillset and helping with their future career endeavors, what would it mean to your business if your employees’ increased skillset could help you gain even just three more appointments per month?
While you think about that, watch the quick video below and discover some easy tips to start implementing call coaching into your front office staff’s schedule.